Shipping & Returns
Shipping Policy
We strive to ship your order promptly and efficiently. Orders are processed within 1 business day. Shipping times depend on your location and the shipping method chosen at checkout.
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination and chosen shipping method. Enjoy free shipping on orders over €100.00.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can exchange items within 14 days of receipt.
Please Note:
- Items must be unused and in their original packaging.
- Include the original receipt or proof of purchase.
- Certain items, such as clearance products or sale items, may be final sale and not eligible for return.
For online exchanges, please contact us, and we will guide you through the process. Customers are responsible for return shipping costs. However, we will cover the shipping cost to send your exchanged item back to you.
Return Process
To initiate an exchange, please reach out to us at niata.officiel@gmail.com with your order details. We will guide you through the process and provide the return address.
Please note: You are responsible for return shipping costs unless the item is defective or an error occurred in your order.
Refunds
Refunds will be issued to the original payment method. Please allow 7-10 business days for the transaction to reflect in your account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt for assistance.
Important
- All exchange requests must be made within 14 days of receiving your order.
- Custom or personalized items are not eligible for exchange unless they arrive damaged or defective.
If you have any questions about our Shipping & Returns Policy, please contact us at niata.officiel@gmail.com.